At the heart of our organisation are six core values creating the “Spirit of Lupin”: a pledge of unyielding
Integrity, Passion for Excellence, Teamwork, Entrepreneurial Spirit, Respect & Care and Customer Focus as the foundational values that shape our culture.
We do what is right no matter the consequences. Acting and communicating from a place of authenticity, non-judgement and fairness in all engagements. We act with respect, transparency and accountability towards colleagues and customers, and seek to not over promise and under-deliver. Always being trustworthy and honest in all our dealings.
We are determined and tenacious to excel in everything we do, executing our purpose and vision with performance above expectation in our daily activities. We believe in our uniqueness and ability to execute tasks with conviction and reflection. We are inspired by what we do and motivated by success.
We stand in unity by supporting and respecting each other for the value each brings knowing that alone we can do so little, while together we can do so much. We strive to work in unison with an unwavering regard for our strength in diversity. We communicate with comradery and the end goal in mind.
We encourage the pursuit of opportunities with the passion and vigour of an entrepreneur, determined in the pursuit of our focused and shared vision. We are agile, always taking ownership, looking for opportunity and innovation in the face of challenge and change.
We treat each other and our customers with a selfless spirit of caring. Always empathetic in our endeavours. We are aware of the person behind the job and we seek to understand, have humility and compassion, believing that equality and fairness for all can be achieved.
We strive to understand and meet customer needs in a professional and responsive manner. We focus on building long term partnerships for mutual benefit and take responsibility for delivering on our commitment.